If the access does not work, there are a few things that to check.

- Microsoft Internet Explorer browser version must be 5.0 or greater.

- Go to Help & About to determine the version

- Windows 95 or less is not recommended and will cause access failures.

- If you have "bookmarked" the web page in your browser's Favorites folder, you will need to recreate the bookmark and save again.

- If all else fails, you can also clear out "cookies" and history.

From your browser:

- Select Tools
- Internet Options
- General
- Delete Cookies
- Clear History

If all the above fails, please contact Client Services for technical support.

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